Data Protection & Privacy Policy
Introduction
The purpose of this policy is to explain how Granville Services Limited collects protects and uses personal data. Granville Services Limited is committed to ensuring that any personal data supplied by its customers or is otherwise generated by its business activities is collected and processed fairly and lawfully in accordance with the UK Data Protection Act 1998.
What Types Of Personal Data Does Granville Services Limited Collect?
Granville Services Limited needs certain personal data to enable it to provide its products and services to its customers and end users. The personal data collected will generally include: company name company size and sector individual contact names and job titles for delivery installation support and billing postal address, telephone and fax numbers, e-mail addresses. Granville Services Limited also has access to personal data that is generated over the Granville Services Limited network including IP and email addresses for incoming and outgoing data and network usage data. In certain circumstances Granville Services Limited may also collect financial information about Granville Services Limited customers and end users from third parties to enable Granville Services Limited to assess its risks in granting credit terms and contact information about organisations Granville Services Limited considers may be interested in Granville Services Limited products and services.
How Does Granville Services Limited Obtain Personal Data?
Granville Services Limited obtains personal data in a number of ways including from orders placed by customers and end users (whether by telephone fax or email or by application form) from enquiries made by existing customers and potential customers (including information gathered at marketing events and via the Granville Services Limited web site) from third party list brokers from resellers who pass on personal data to Granville Services Limited about end users and directly from the Granville Services Limited network.
How Does Granville Services Limited Use The Personal Data That It Holds?
Providing and Improving the Granville Services Limited Service
Most of Granville Services Limited use of personal data is necessary to enable it to provide a service to its customers and its end users including order processing delivery installation and support services as well as for invoicing and in order to answer general customer enquiries. In addition Granville Services Limited may also use personal data to improve on the level and type of service Granville Services Limited offers to its customers. As part of this interest in improving the service provided Granville Services Limited may process personal data for the purposes of sales analysis and customer usage statistics.
Direct Marketing
Granville Services Limited may from time to time inform its customers end users and potential customers about Granville Services Limited and Granville Services Limited affiliate products and services and other information Granville Services Limited feels may be of interest. Customers and other recipients of information from Granville Services Limited may indicate at the time they first place an order with Granville Services Limited whether or not they wish to receive such information or at any later time by simply contacting Granville Services Limited.
To Whom Does Granville Services Limited Disclose Personal Data?
Granville Services Limited will pass personal data within its internal departments in order to fulfil sales and support obligations as well as to finance departments to enable invoicing. As a general rule Granville Services Limited does not disclose personal data to unaffiliated third parties except where customer consent has been obtained where Granville Services Limited is under an obligation by law to disclose personal data or where Granville Services Limited has contracted with third parties to assist in providing services to Granville Services Limited customers such as for delivery installation and systems support services.
How Does Granville Services Limited Protect the Personal Data it Holds?
Granville Services Limited takes customer confidentiality and security very seriously. Granville Services Limited has implemented appropriate internal security procedures that restrict access to and disclosure of personal data within Granville Services Limited. These procedures will be reviewed from time to time to determine whether they are being complied with and are effective. Granville Services Limited will also actively investigate and cooperate with law enforcement agencies any allegations of abuse or violation of system or network security as set out in the applicable Granville Services Limited Acceptable Use Policy.
Customers Rights
European Economic Area legislation gives individuals whose personal data is held by Granville Services Limited specific rights to access and rectify personal data held about them. These include the right to:
obtain from Granville Services Limited for a prescribed fee confirmation that personal data is held as well as a written description of such personal data the purpose(s) for which it is being used the source(s) of the personal data and details of any recipients request the deletion or rectification of personal data which is inaccurate as explained in Direct Marketing above to object to any unsolicited information sent by Granville Services Limited regarding promotions or new products and services.
Contact Details
If any individual wishes to contact Granville Services Limited regarding the personal data held about them or has any other question about Granville Services Limited data privacy procedures they should send a letter to the directors of Granville Services Limited.
Policy Updates
As part of Granville Services Limited commitment to compliance with data privacy requirements and to reflect changes in Granville Services Limited operating procedures Granville Services Limited may the terms of this policy from time to time and will post the revised policy on this website.